Owens Counseling & Therapy 

What to Expect When You Contact Us

New Client Procedure

We’re so happy you are here! Welcome!

To help make the process smooth and clear, here’s what you can expect when you reach out:

1. Initial Call or Email

When you call or email our administrative team, they will ask for the following information:

• Full name
• Email address
• Phone number
• Preferred location
• Insurance information (to verify in-network eligibility, if using insurance)
• Preferred appointment date and time (Admin will then offer what is available)

2. 24-Hour Appointment Hold

We will place a temporary 24-hour hold on the requested appointment time.

• This hold secures the time for you while you complete your intake paperwork.
• Please note: A hold is not a confirmed or guaranteed appointment.
• Due to consent, client information, method of payment, & other important information/documents being required before an appointment, no appointment will be officially scheduled until all of the information is received.
• This then allows you to focus on preparing for your appointment and not have stress about any paperwork completion, as it will already be done! This helps our admin team make sure everything is correct ahead of time, as well.
• The hold will expire 24 hours after it is placed if paperwork is not received.
• Since in this case no appointment was officially scheduled, there will be no notification of a cancelled appointment or lack of paperwork.

3. Intake Paperwork

You will receive:

• A fillable intake packet via email
• A request for a copy of the front and back your photo ID and insurance card (if using insurance)

The clinician will be copied in the email who you have a hold appointment with and are working to schedule with.

All paperwork must be submitted within 24 hours to secure your appointment time.

4. Appointment Confirmation

Once all completed forms, ID, and insurance information are received:

• Your appointment will be officially scheduled.
• You will receive a confirmation email with the finalized appointment details.
• Your clinician’s contact information will be included.

5. If Paperwork Is Not Received

If your paperwork is not submitted and received within 24 hours:

• The temporary hold will expire.
• The appointment time will be released and made available to others.

If you submit your paperwork after the 24-hour window, you can still schedule an appointment, but it may not be available for the originally requested day and time.

We appreciate your prompt attention to the intake process so we can set you up with an appointment as soon as possible. We are so excited to meet you and work together collaboratively and are so grateful you chose us for support! Thank you!

Ready to Get Started?

Complete the intake forms today!

Specialties

• New Parenthood Exploration
• Obsessive or Compulsive Behaviors
• Panic Disorders
• Parent Coaching
• Parent Support and Coaching
• Parent-Child Relational Challenges
• Postpartum Depression
• Relationship Issues
• Reunification Therapy
• School or Academic Stress (Children, Teens, College Students)
• Self-Esteem and Confidence Challenges
• Self-Harm Behaviors
• Skills Training
• Stress Management
• Suicidal Ideation
• Teen / Adolescent Struggles (Stress, Emotions, Friendships)
• Trauma and PTSD
• And more!

Request an Appointment

Our Owens Counseling Offices

Schaumburg